AWAKED LDA  RETURN AND REFUND POLICY

 

 

 

Returns

Our return policy is applicable for 15 days. If 30 days pass since your purchase, we will unfortunately not be able to offer you a refund or exchange.

To be eligible for a return, your item must not have been used and must be in the same condition as received. It should also be in the original packaging.

 

To complete your return, we need the receipt or proof of purchase.

 

Refunds

After receiving and inspecting your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If your request is approved, the refund will then be processed and the credit will automatically be added to your credit card or original payment method within a certain number of days.

 

Missing or late reimbursements

If you have not yet received the refund, first check your bank account again. Then contact your credit card company, it may take some time before the refund is officially available.

Then contact your bank. Processing often takes some time until refund is made available.

 

If you have already done all of this and have not yet received your refund, please contact us: hello@awaked.co.

 

Item on Sale

Only items with regular prices can be refunded, unfortunately the items sold on sale cannot be refunded.

 

Exchange

We only replace the items if they are defective or damaged.

 

If you need to exchange it for an equal item, send us an email at hello@awaled.co or call us at (+351) 910 845 489 and ship your item to: Rua Heróis da Grande Guerra nº51, 2500-215 Caldas da Rainha - Portugal.

Shipping

To return your product, you must ship it to: Rua Heróis da Grande Guerra nº51, 2500-215 Caldas da Rainha - Portugal.

Payment of the shipping costs for the return of your item will be your responsibility. Shipping costs are not refundable. If you receive a refund, the cost of returning the refund will be deducted from your refund.

 

The time it will take to receive your exchanged product can vary depending on where you live.

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